Delighted customers. Delighted creators. Being excellent in products involves balancing the organization’s objectives, portfolio and capacity. How do you align a disparate set of goals, synthesize customer and stakeholder feedback, and reliably get work done?
In this highly interactive, online workshop, you will learn to craft an offering that will delight customers, cultivate synchronicity from many inputs and ideas, and deliver valuable products sooner.
Based on a mix of Modern Agile principles, design thinking, user experience practices, and lean concepts, this workshop will help you experience the joy and profitability of product excellence.
We designed this course to span 8 weeks so that attendees can continue with their usual work while learning, applying, and getting immediate benefits.
“Industrial Logic’s training and coaching, along with their mentoring of internal coaches, has been instrumental in making our Agile transition stick. We have now successfully scaled Agile across our entire IT and Product Management organizations, creating a more collaborative environment.” Katherine Thalheimer, Senior VP, Nielsen Media Research
For over 15 years, Charlotte Chang has been committed to bridging product development and agile delivery. She has directly contributed to agile teams both in the US and abroad in every capacity - product designer, user experience, iteration manager, business analyst, programmer, and tester. Charlotte leverages her extensive hands-on experiences to help individuals, teams, and organizations to ‘make users awesome’.
In her coaching and training, Charlotte advances the learning curve by emphasizing “the why”, “the who”, and “the what”, along with skills based enablement.
With a degree in Marketing and a background in technology, Charlotte uses systems thinking, design thinking, agile, and lean concepts to meet people where they are on their journey. Her style is focused on approachability and continuous improvement, balancing passion and pragmatism. Her career has included work in many industries, including retail, finance, publishing, logistics, manufacturing, healthcare, and education from Fortune 50 companies to start ups.
Charlotte has given talks at national and local conferences on organizational design, making products, and learning to code. She is an active contributor to the social advancement of addressing diversity, inclusion, and representation of ideas, individuals, and intersections within culture, communities, and companies.