It starts with a drop, then a ripple. The right project. The right team.
From there, word gets around. The new “tiger” team working with Industrial Logic was safely delivering projects 3, 4, 5 times faster than other teams, even winning the Chairman’s Award for Process Improvement.
Over a period of 4½ years, Industrial Logic helped hundreds of people at Nielsen Media Research safely develop software and become Extreme Programming (XP) experts.
During a 5-day XP workshop in San Francisco led by Joshua Kerievsky, Nielsen executive Don Carlson saw two Cisco engineers transform from skeptics to true believers in XP, an early Agile process. With this, he knew Industrial Logic had the expertise and skills to help him implement XP for a critical project he was leading.
The project involved correcting compromised data, which was crucial to their business operation. His conditions for accepting the assignment included hand-picking the team of engineers and introducing XP. He selected Industrial Logic to train and mentor his team through this transformation.
The initial project involved about 30 people, including a cross-functional group of mainframe and data warehouse programmers with Java programmers gluing it all together. It had five parts: fix the compromised data issue, build a data warehouse as a foundation for future systems, build infrastructure for data services, fix reports tied to the data warehouse, and build a number of web-based interactive reports.
Upon arriving on site, the Industrial Logic team conducted a 2-day readiness assessment. In order to succeed, the following challenges had to be addressed:
The existing waterfall method needed modernizing to keep up with the need for innovation, faster time to market, and relevance.
The cubicle work environment was not set up for team interaction.
The 30-person team was larger than a typical team size of 6-8, making communication and interaction more difficult.
The cross-functional team had little understanding or interaction prior to the start of the project.
There was a perception that the team had a perfect record of delivering on-time and on-budget because they always built in a huge cushion.
After the 2-day assessment, the Industrial Logic team laid out an Agile/XP transformation strategy. It included:
Creating an open workspace to foster team communication.
Scheduling an appropriate amount of training for a cross-functional team.
Leadership and team coaching to make sure what was learned was applied.
Getting agreement to practice Evolutionary Design, even on legacy platforms.
The project coincided with the roll out of Industrial XP, which brought process and learning further into management. People now understood why they were building the software in the first place.
With Industrial XP, the team gained a modern way to develop software including storytest-driven development (now called behavior-driven development), domain-driven design, iteration and end-of-project retrospectives.
Industrial Logic's training and coaching, along with their mentoring of internal coaches, has been instrumental in making our Agile transition stick. We have now successfully scaled Agile across our entire IT and Product Management organizations, creating a more collaborative environment.
Katherine Thalheimer, Senior VP, Nielsen Media Research
At the end of the project, trust among all of the departments – including sales, product development, testing and data administration was at an all time high. You were changing culture more than just changing a methodology.
Don Carlson
The whole intent of (Industrial Logic) going back and forth during the 3-month period was not to develop for us, but to show us how to develop. That was critical because now we had coaches and mentors that knew how to do this (implement XP) themselves.
Don Carlson
The team felt more safe in that they could raise concerns, issues and risks and wouldn’t be criticized for it.
Don Carlson
Industrial Logic helped Nielsen safely implement XP, saving time and money, clearly defining information, building and enhancing their reputation and relationships, and increasing the overall happiness and health of the team members. Some of the many benefits included:
Communications: The Industrial Logic coaches taught the team how to raise issues without triggering a defensive response. After the Nielsen team became comfortable with retrospectives, they felt safe to talk, collaborate and open up with each other.
Code: After learning storytest-driven development, the Nielsen team felt more confident making code changes, knowing they had not introduced behavioral regressions.
Environment: The open workspace fostered interdepartmental communication, allowing insight and understanding into what each group’s role was and how they could contribute to help speed the process. It became a “tour stop” for Nielsen executives on how to do it right.
Requirements: The Nielsen team broke down the walls between IT and the end user and began holding interactive sessions directly with customers. The results helped to build prioritized lists of features to the delight of customers.
Culture: The entire approach and concept of coaching and collaboration resonated with the team. The culture created by the shift to an open workspace, training and mentoring by the Industrial Logic team, and increase in open interdepartmental communication had a positive effect on employee retention, especially among some of the top engineers.
There are many reasons for the successful large-scale Agile transformation at Nielsen Media Research.
Chairman's Award ripple effect
After that initial project, Don’s team fully bought into the process of XP. They began crushing time estimates for completion from years to months. With this success, the ripple began.
The next project involved legacy code, new workspaces, and a team not as agreeable as the first. This second project also proved successful, setting up a much larger transformation: the transformation of the entire Local Division of Nielsen involving about 200 engineers, including an offshore team.
Industrial Logic was brought back to infuse the same successful process, transforming a home-grown waterfall method to Agile. Even with additional challenges, including globally-dispersed teams in multiple time zones, the training and coaching helped people feel safe.
And by spreading XP further into the organization, Nielsen could keep up with the small, nimble competitors (smaller companies were more nimble and agile, and were creating competitive products with 10 people versus 10,000, despite Nielsen having the data, resources and the talent).
Don still gets emails today from former team members saying it was the best project of their career.
